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Professional Summary
Product Manager with 8+ years of experience owning internal platforms, system integrations, and data-driven product initiatives in B2B SaaS environments. Proven ability to partner closely with engineering, manage complex backlogs, and deliver scalable internal tools that improve operational efficiency, revenue workflows, and customer experience. Hands-on experience in APIs, SQL, experimentation and payment integrations.
02
Work Experience
Nov 2019 – Present
Product Owner
Windsor Solutions / Remote - Portland, Oregon
Own end-to-end strategy and roadmap for internal platforms supporting customer operations, support tooling, and revenue-adjacent workflows.
- ✱Partner closely with engineering on technical implementations and API-driven system enhancements
- ✱Deliver internal admin dashboards and self-service tools, reducing support response time by 25% and improving data visibility for support teams
- ✱Prioritize and manage a large, evolving backlog, balancing technical debt, operational needs, and high-impact initiatives
- ✱Design and analyze A/B tests and experiments to improve activation and feature adoption using SQL and BI tools
- ✱Collaborate with analytics and leadership to define KPIs and communicate insights influencing strategic decisions
- ✱Contribute to AI-driven workflow tools focused on automation and personalization
Jun 2017 – Nov 2019
Lead Product Manager
Advanced Eagles Factories / Saudi Arabia
Defined and executed product strategy for mission-critical internal systems supporting operations and growth.
- ✱Led analytics-driven optimizations that improved retention and reduced costs by 10%
- ✱Built dashboards and reporting frameworks to monitor engagement, conversion, and system performance
- ✱Championed Agile delivery and data-informed experimentation practices
Jun 2015 – Jun 2017
Lead Technical Product Manager
Modern Digital / Saudi Arabia
Led end-to-end implementation of a $100K ERP platform, integrating multiple systems to reduce data silos.
- ✱Worked hands-on with engineering on technical requirements, integrations, and data validation frameworks
- ✱Improved system adoption through iterative, data-driven enhancements
03
Education
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Portland State University
Bachelor of Science in Civil & Environmental Engineering
04
Skills
05
Projects
Abwabi
Designed and led development of a SaaS property management platform, integrating Stripe for subscriptions, invoicing, checkout/payment flows, and webhook-based event handling to streamline billing and operations for landlords and property managers.