Professional Summary
Product Manager with 8+ years of experience owning internal platforms, system integrations, and data-driven product initiatives in B2B SaaS environments. Proven ability to partner closely with engineering, manage complex backlogs, and deliver scalable internal tools that improve operational efficiency, revenue workflows, and customer experience. Technical expertise includes API integrations, advanced SQL for analyzing 10M+ data points, A/B testing frameworks that improved conversion by 15%, and payment system implementations.
Work Experience
Product Owner
Windsor Solutions · Remote - Portland, Oregon
Own end-to-end strategy and roadmap for internal platforms supporting customer operations, support tooling, and revenue-adjacent workflows.
- ▸Collaborate closely with engineering on technical implementations and API-driven system enhancements
- ▸Deliver internal admin dashboards and self-service tools, reducing support response time by 25% and improving data visibility for support teams
- ▸Prioritize and manage a large, evolving backlog, balancing technical debt, operational needs, and high-impact initiatives
- ▸Design and analyze A/B tests and experiments to improve activation and feature adoption using SQL and BI tools
- ▸Collaborate with analytics and leadership to define KPIs and communicate insights influencing strategic decisions
- ▸Contribute to AI-driven workflow tools focused on automation and personalization
Lead Business System Analyst
Windsor Solutions
Own the technical strategy and roadmap by translating the stakeholder's business requirements into an achievable product feature focused on accelerating the business's modal.
- ▸Configure system to work for client's needs and business processes, including developing custom scripts to automate workflow
- ▸Lead and test implementation process from start to finish for environmental projects
- ▸Train stakeholders in use of systems including in-depth training for system configuration
- ▸Convert and validate data from legacy systems and design various reports and documents
- ▸Set up and configure projects using Jira and create specific workflow based on client's specific process
Lead Product Manager
Advanced Eagles Factories · Saudi Arabia
Defined and executed product strategy for mission-critical internal systems supporting operations and growth.
- ▸Led analytics-driven optimizations that improved user retention by 15% and reduced operational costs by 10%
- ▸Built dashboards and reporting frameworks monitoring 20+ KPIs across engagement, conversion, and system performance
- ▸Championed Agile delivery practices, reducing feature delivery time by 30% through data-informed experimentation
Lead Technical Product Manager
Modern Digital · Saudi Arabia
Led end-to-end implementation of a $100K ERP platform, integrating multiple systems to reduce data silos.
- ▸Collaborated hands-on with engineering team of 8 developers on technical requirements, API integrations, and data validation frameworks
- ▸Improved system adoption from 40% to 85% through iterative, data-driven enhancements and user feedback integration
- ▸Reduced manual data processing time by 60% through automated workflows and system integrations
Education
Portland State University
Bachelor of Science in Civil & Environmental Engineering
Projects
Abwabi
Designed and led development of a SaaS property management platform, integrating Stripe for subscriptions, invoicing, checkout/payment flows, and webhook-based event handling to streamline billing and operations for landlords and property managers.
Brain Notes
Built an AI-first notes app for instant capture and natural-language recall with location/time filters.
Leo & Ella
Founded an e-commerce brand offering sustainably produced baby products.